Terms & Conditions
Last updated: 11-Oct-2024
These Terms & Conditions govern the relationship between Bhukkads (referred to as “we,” “us,” or “our”) and restaurants (referred to as “you” or “restaurant”) that use our platform for subscription based contactless dining services and preordering commission-based services. By subscribing to or using our platform, you agree to the following terms.
2.1 Overview
Bhukkads offers a monthly and yearly subscription plans to access our contactless dining services. The subscription covers the following features:
- Contactless ordering through QR code menus
- Digital payment options
- Enhanced data and analytics to improve your restaurant’s operations
2.2 Subscription Fees
The subscription fee is a fixed monthly or yearly charge, payable in advance. The fee will be communicated to you during the sign-up process.
2.3 Billing Cycle
Your subscription is billed on a recurring monthly basis. You will be charged on the same day each month, starting from the day of subscription activation.
2.4 Cancellation and Refunds
You may cancel your subscription at any time through your account dashboard. Cancellations will take effect at the end of the current billing cycle, and no refunds will be issued for partial months. Bhukkads reserves the right to adjust the subscription fees at any time with 30 days’ notice.
3.1 Overview
Bhukkads provides a preordering system that allows customers to place orders in advance. This service is commission-based, meaning a percentage of each preordered transaction is charged to the restaurant. We don’t charge any monthly or yearly charges for preorders.
3.2 Commission Structure
The commission rate for preordering will be communicated to you during the onboarding process and may vary based on the volume of orders and other factors. You will be charged this commission for each successful preordered transaction made through the Bhukkads platform.
3.3 Commission Charges
Commissions will be calculated as a percentage of the total transaction value, excluding taxes. These charges will be settled on a monthly basis, with a detailed invoice provided for each billing period.
3.4 Payment and Invoicing
All commission fees will be automatically deducted from your linked payment method on a monthly basis. You will receive an invoice detailing all charges at the end of each billing cycle.
3.5 Refunds and Disputes
If a preordered transaction is canceled or refunded to the customer, the commission fee for that transaction will not be charged. In the event of a dispute regarding commission charges, you must notify Bhukkads in writing within 14 days of the invoice date.
4.1 Overview
Our contactless dining solution enables customers to place orders and make payments directly through digital menus on their mobile devices. This is part of the subscription-based service.
4.2 Online Payments by Customers (Contactless Dining)
- Customer Payments: When customers pay online through the Bhukkads platform (e.g., via digital payment methods like credit cards, upi or other payment methods), the payment is made directly to Bhukkads. Bhukkads will then transfer the amount to the restaurant after deducting the gateway charges.
- Settlement Period: Bhukkads will settle the online payment amounts with the restaurant within 2 to 5 working days of the transaction. Payment may delays sometime due to holidays or banking issues will be communicated promptly.
4.3 Payment and Invoicing
All commission are automatically deducted from your customer’s online payment. An invoice detailing all charges will be provided at the end of each order completion.
4.4 Order Cancellation by Customers (Contactless Dining)
- Customer-Initiated Cancellations: If a customer cancels an order placed via contactless dining, the following conditions apply:
- Before Preparation Begins: If the cancellation occurs before food preparation starts, no further action is required, and no charges apply.
- After Preparation Begins: If the cancellation is made after the kitchen has begun preparing the order, the restaurant may choose to charge the customer fully or partially, based on its individual policy.
- Restaurant-Initiated Cancellations: If the restaurant cancels an order placed through contactless dining due to availability issues or other reasons, the customer will be refunded in full.
5.1 Overview
Our Preordering solution enables customers to place orders in advance and schedule their arrival time and make payments in advance at the time of ordering using the available payment methods. This is part of the commission-based service.
5.2 Online Payments by Customers (Preorders & Takeaway orders)
- Customer Payments: When customers place preorders and pay online, Bhukkads collects the payment on behalf of the restaurant. After deducting the applicable commission fees, the remaining balance will be transferred to the restaurant.
- Settlement Period: The settlement of online payments for preorders will be processed within 2 to 5 working days after the transaction. Bhukkads will transfer the payment to the restaurant’s designated account after deducting any commission fees.
5.3 Order Cancellation by Customers (Preorders & Takeaway orders)
- Customer-Initiated Cancellations: If a customer cancels a preordered meal before the restaurant begins preparation, no commission will be charged for that transaction.
- Restaurant-Initiated Cancellations: If your restaurant cancels a preordered meal for any reason, no commission will be charged.
- Late Cancellations: If a customer cancels an order after food preparation has begun or within a specified cut-off time set by the restaurant, the full commission for that order will apply. This policy may vary based on specific agreements.
6.1 Overview
While Bhukkads facilitates the ordering process through our platform, the responsibility for food taste, quality, and presentation lies entirely with the restaurant. Bhukkads is not liable for any complaints related to the taste, quality, or presentation of the food served.
6.2 Customer Complaints
In the event of a customer complaint related to food taste or quality, Bhukkads may facilitate communication between the customer and the restaurant. However, it is the restaurant’s responsibility to address and resolve the complaint.
6.3 Refunds Related to Food Quality
Refunds due to food taste or quality issues will be handled directly by the restaurant. Bhukkads will not process refunds on behalf of the restaurant unless explicitly instructed to do so by the restaurant, and any refund requests must be initiated by the restaurant through the platform.
6.4 Liability
Bhukkads is not liable for any direct or indirect damages arising from food quality or customer dissatisfaction with the food provided by the restaurant. All claims regarding food taste, quality, or presentation must be addressed directly with the restaurant.
7.1 Termination by Restaurant
Restaurant may terminate your subscription or preordering services at any time. However, you will remain responsible for any outstanding fees or commissions accrued prior to termination.
7.2 Termination by Bhukkads
We reserve the right to terminate or suspend your access to the platform if you breach these terms, fail to make payments, or engage in fraudulent activities.
Bhukkads may modify these Terms & Conditions at any time. You will be notified of any significant changes, and your continued use of the platform following such changes constitutes acceptance of the revised terms.
Bhukkads will not be liable for any direct or indirect damages arising from your use of the platform, including but not limited to service interruptions, data loss, or unauthorized access. You agree to indemnify and hold Bhukkads harmless from any claims or losses resulting from your breach of these terms.